Privacy Policy for Apex Jaguar Auto
Apex Jaguar Auto ("we," "our," or "us") is committed to protecting the privacy of our clients and visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us through our website or our services including engine tuning, performance upgrades, suspension modification, exhaust systems, ECU remapping, and dyno testing.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Identification Information: This includes your name, email address, phone number, and physical address when you make an inquiry, book a service, or otherwise provide it to us directly.
- Vehicle Information: Details about your Jaguar vehicle, such as make, model, year, VIN (Vehicle Identification Number), and any specific performance concerns or desired modifications, which you provide when discussing our tuning services.
- Communication Data: Records of your communications with us, including emails, phone calls, and any messages sent through our online platform.
- Technical Data: Information about your device and how you access our online platform, such as IP address, browser type, operating system, and browsing activity (pages visited, time spent on pages). This is typically collected through cookies and similar technologies.
2. How We Use Your Information
We use the collected information for various purposes, including:
- Providing and Managing Services: To process your inquiries, schedule appointments, perform requested services (engine tuning, suspension modification, etc.), and manage your bookings.
- Communication: To respond to your questions, provide updates on your service, and send important service-related notices.
- Improving Our Services: To understand how our services are used, gather feedback, and continuously improve our offerings and online platform.
- Marketing and Promotion: With your consent, to send you information about our new services, special offers, or other updates we believe may be of interest to you. You can opt-out of these communications at any time.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties without your explicit consent, except in the following limited circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing our services (e.g., IT support, booking systems). These providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: If required by law, court order, or governmental regulation, we may disclose your information.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change of ownership or control of your personal data.
4. Data Security
We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Data Protection Rights
Under applicable data protection laws, including the Australian Privacy Principles (APPs) of the Privacy Act 1988 (Cth) and General Data Protection Regulation (GDPR) if applicable to international clients, you have certain rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
- Right to Erasure ('Right to be Forgotten'): In certain circumstances, you have the right to request the deletion of your personal information.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain situations.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal information in certain situations, including for direct marketing purposes.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
6. Cookies and Tracking Technologies
Our online platform may use "cookies" and similar tracking technologies to enhance your experience. Cookies are small files placed on your device that help us understand how you interact with our site. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.
7. Third-Party Websites
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Apex Jaguar Auto
- Address: CityLink, Melbourne, Victoria, 3004, Australia